Privacy Policy

Information We Collect

We collect only the information necessary to fulfill and service your technology orders:

• Contact & Identity: Full name, verified phone number, and email address.
• Fulfillment Details: Physical delivery address in Dar es Salaam, landmarks, and recipient contact.
• Order Records: Products purchased, quantities, pricing snapshots, order references, and warranty serial numbers.

Payment Security (Call-to-Pay)

Furalia operates a call-to-pay model. Payment is coordinated directly between the customer and our verified merchant team after order submission.

Important: Our website does not request, capture, or store credit card numbers, CVVs, banking passwords, or mobile money PINs. Never share your mobile wallet PIN with anyone, including Furalia personnel.

WhatsApp Business Communication & Meta Cloud API

Furalia Tech Solutions uses the official Meta WhatsApp Business Platform (Cloud API) to offer pre-sale support and deliver transactional order status notifications.

• Explicit Order Consent: Automated WhatsApp order updates require explicit opt-in at checkout. Consent is stored separately with timestamp, phone number, and notice version.
• Customer-Initiated Support: When you contact us on WhatsApp, we use your message solely to respond to your inquiry during our published support hours.
• Opt-Out Mechanism: You can revoke consent and opt out of automated updates at any time by replying "STOP" or "SITAKI" directly in the chat, or emailing support@furalia.co.tz.
• Zero Payment Information on Chat: Furalia will never request, process, or verify debit/credit cards, banking passwords, or mobile money PINs over WhatsApp.

Data Retention & Access

We retain order and warranty records as required to honor manufacturer warranty periods and comply with statutory accounting and tax regulations in Tanzania. We do not sell or rent customer data to third-party marketing networks.